Free Shipping offer applies only to domestic U.S. orders shipped to the contiguous 48 states. Orders that qualify will be shipped via FedEx.
Easy Returns may be made with-in our 30-day return window for all domestic orders.
- Refunds: Receive a refund back to your original payment method.
- Exchanges: Miss Tosh only allows exchanges for the same product in a different size if the item is in stock. If the item is sold out upon receiving your return, you will be issued a refund.
- If you have a storefront and would like to carry our brand please email us at: email@example.com
- We have limited operation hours to insure safety and to follow California guidelines.
- There are global shipping delays due to lock downs and quarantines. Packages locally are taking an extra few days to ship, international orders have taken weeks to arrive.
- Orders are shipped once a week every Monday.
SHIPPING & RATES
- As of now, we offer shipping through USPS or FedEx.
- We are not responsible if your package is marked delivered and is stolen, you must file a claim directly with USPS or FedEx. Once the package leaves our facility it becomes the responsibility of USPS or FedEx, and all claims must be filed through them.
- Only Priority Packages are insured, and we suggest upgrading your packages for extra protection or shipping your package to a secured address.
- If your package leaves the US border for an international order, you will need to contact your local postal provider or customs office to track or locate your package. Once your package leaves our border it becomes the property and responsibility of your countries postal provider.
- USPS offers both domestic First Class and Priority as well as overseas options. FedEx offered express.
- Our rates are very competitive thanks to the platform that we use. Your shipping rate is calculated by using the size and weight of the order, the shipping method, and distance your order must travel.
- If selecting 1-2 day Priority Mail, please understand that the shipping time only begins as soon as USPS receives the package and is only valid on business days. Orders can take up to 48 hours to process before your package is delivered to the post office. Please see the Shipping Operations section for more details.
- At this time, we do not offer order cancellations.
RETURNS & EXCHANGES
- Thank you for shopping with Miss Tosh. While we hope that you will love your merchandise, if for any reason you are unsatisfied with your purchase we will gladly accept your unworn/unwashed items (excluding certain items) within 30 days of the delivery date. FINAL SALE items are not eligible for return or exchange.
- If you’d like to initiate a return or exchange please provide the following: your name, order number, and reason for return to email address: firstname.lastname@example.org
- Returns and exchanges will be processed within 10 business days of receipt.
- Merchandise must have all tags attached and returned with all included accessories. This includes belts, pins, etc.
- Items that are soiled, worn, damaged, or laundered will not be accepted. This includes any stains, makeup, deodorant markings, snags, cigarette smoke, perfume, animal hair, etc. It is at Miss Tosh's discretion to decide if the returned/exchanged item has been soiled. If an item is determined to be as such, it will be returned to the customer at the customer’s expense.
- Exchanged items will only be sent out once we receive the original item.
- Exchanges are only allowed for the same item, in a different colorway or style.
- Multiple exchanges for the same item are not permitted.
- Exchanges are only available to all U.S. customers. At this time, and due to the high cost of shipping, we do not except exchanges for international orders.
- Original shipping and handling fees are not refundable.
- Returned merchandise shipping is the sole responsibility of the buyer.
WHAT ITEMS ARE RETURNABLE?
- Within 30 days of receipt of your shipment being received to you
- In original condition with original tags still attached
- Unwashed and Unworn condition
- In the original packaging
- Incorrect shipped items
- Damaged or flawed items
- Exchanges for a different size, or item of equal or lesser value within the US
WHAT ITEMS ARE NON-REFUNDABLE/RETURNABLE?
- Free gifts or promotional items
- Final Sale Items
- Items not purchased from our online store front, you must return it through the vendor you originally made your purchase
- Items with tags missing, the item appears to be worn or is damaged with stains, makeup, deodorant markings, snags, cigarette smoke, perfume, animal or human hair, etc
ARE THERE ANY CHARGES FOR RETURN?
- There is no restocking fee for a return
- Original shipping charges are non-refundable
- You are responsible for the cost of return shipping charges unless item is incorrect or damaged
- If an item or element is missing it can be denied for a return and or deducted from your refund or rejected
- Please allow 4-7 business days for the refund to reflect on your credit card account, your refund may be reflected on your next statement.
- PayPal refunds should appear within 24 hours.
- Refunds can only be refunded to the original method of purchase only. We can only offer store credit if you no longer have access to that form of payment.
WRONG OR DAMAGED ITEMS
- If you receive a wrong or damaged item, please contact us immediately so we may resolve your issue for you asap.
- All items marked as "Final Sale" at the time of purchase are final sale meaning they are non-returnable, you can not refund or exchange, no exceptions.
SALES / PROMOTIONS
- No raincheck on sales, which means we can not apply sale prices to previous orders, nor do we allow customers to cancel orders that have already been placed to apply the discounts.
- You can not stack discount codes or codes from rewards and points with a sale discount code.
REWARDS / POINTS
- You can not stack rewards or points, only one code can be used per order. No stacking allowed both in-store and online.
- There is a tab/label on every item that specifies washing and care instructions, please follow them accordingly.
- All Items with marabou, faux fur, feather trim are DRY CLEAN ONLY
FIT AND SIZE GUIDANCE
- We suggest that every customer get a tape measure and measure their Bust, Waist and Hips, so that they know their measurements in inches. Each item has it's own distinctive size chart.
- Please see the below image on where to measure. If you have any additional questions please feel free to contact us directly by clicking the floating envelope or contact us tab or email us at: email@example.com